Hyperian is committed to providing you with the best possible customer service experience. Hyperian is bound by the international requirements of each jurisdiction where the data is collected, which set out several principles concerning the privacy of individuals.
Many aspects of the site can be viewed without providing personal information; however, for access to future Hyperian customer support features, you are required to submit personally identifiable information. This may include but is not limited to a unique username and password or provide sensitive information in the recovery of your lost password.
Collection of your personal information
Hyperian welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us at
support@hyperian.com.
You can request the deletion of your personal information by contacting us at
support@hyperian.com. Please note that we may need to verify your identity in connection with your requests. Such a verification process may require you to provide us with additional information (e.g., government identification).
If we are unable to verify your identity or request, we may not, in accordance with applicable law, be able to fulfill your request.
Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems if you ask us to delete it.
We also will retain certain personal information to maintain the warranty of your Hyperian product and/or to comply with the law, protect our and others' rights, resolve disputes or enforce our legal terms or policies to the extent permitted under applicable law.
Deletion of your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Hyperian reserves the right to charge a fee for searching for and providing access to your information on a per-request basis.
Accessing your personal information
Hyperian reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.
Changes to this Privacy Policy
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language and operating system, pages viewed while browsing the site, page access times, and referring website address. This collected information is used solely for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.
We may use or disclose your personal information to let you know about products and services that might better serve your needs or for running competitions or promotions, and other opportunities in which you may be interested.
We may conduct these marketing activities via email, telephone, SMS, mail, or other electronic means.
We may also market our products through third-party channels (such as social networking sites).
We will always let you know that you can opt out of receiving our marketing offers anytime. We will process your opt out request as soon as practicable. Even if you opt out of receiving marketing materials from us, we may still contact you in connection with your relationship, activities, transactions, and communications with us.
When we market to prospective customers, we are happy to let them know how we obtained their information and will provide easy-to-follow opt-outs.
Use of your personal information
We may occasionally work with retail and installer partners and other companies to provide services on our behalf, including but not limited to handling customer support inquiries, processing transactions, or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Hyperian takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Sharing of your personal information